FAQ

As mentioned in our warranty policies, the frames of Cycles Devinci inc. are guaranteed against all manufacturing defects to the first owner. Click here for the more specific information regarding the warranty policies. To start the warranty process, please refer to your local Devinci authorized dealer with your proof of purchase. Click here to find the nearest retailer.

The components assembled on Devinci frames are guaranteed by their respective manufacturers. Please contact your authorized Devinci retailer for more information regarding the applicable warranties.

For any parts ordering, please refer to your local Devinci authorized dealer. If they don’t have the part that you are looking for in stock, they will get it from us or a parts distributor. Click here to find the nearest retailer. If there are no dealers in your area, complete the forms on "Contact us" page and we will tell you the best place to order your needed piece.

All the information about our older models, starting in 2006 is available here

We cannot provide you decals because we use a complex proceed of water transfer stickers and we must apply a layer of clear coat over them. Also, the vector version of the decals is copyrighted.

A bicycle is intended to ride in different environments regardless of the weather, to be ridden occasionally or year-round by professionals and beginners, a bicycle is an integrity of mechanisms that needs some maintenance. After using your bicycle for some time, it may begin to generate some creaking noises, squeaks and all sort of different weird, annoying noises. Don’t be worried, you are riding your bicycle in the purpose of its creation if you’re hearing these noises. It is normal and it only means that you need to give your bicycle some loving. However, if after periodic maintenance these noises are still heard, these are symptoms that show you need to take some more investigation to uncover and fix these problems.

The following simple steps presented in this document (Squeaks and Creaks) will guide you through the most common areas of squeaking/creaking noises, they will provide you the procedure in order to make them cease and ride your bicycle smoothly again. Never forget that these annoying noises also mean that there might be possibility of serious safety issues if not dealt with. If after following all these simple steps, you are still experiencing some problems with your bicycle, we highly recommend you bring it to your local Devinci Authorized Dealer for further investigation.

Devinci bikes have been tested with the parts listed on our web site. Therefore, changing some specifications could change the way the bike reacts and the geometry, and at the same time, void your frame warranty. For any specs changes, please refer to your local Devinci authorized dealer to make sure this won’t affect the points listed previously. Click here to find the nearest retailer.

Firstly, we want to thank you for your interest in Devinci Cycles!

As you may guess, we receive many requests like yours. So here is our procedure for sponsorship. You need to deal with a Devinci retailer in your area. They are the ones in a position to decide who they want to support, how, and then follow your evolution and your needs. Many athletes are supported that way so it is definitely worth trying.

On our end, we only support our official teams plus some local athletes. With the huge market we are covering, it would be impossible to follow everyone correctly; this is why we need our Devinci dealer to be involved. You can search for the closest retailer on our website or by clicking here.

Devinci team wishes you all the best in your research.

Keep on riding!

Click here to consult our owner’s manual to answer possible questions that don’t figure in this frequently asked questions. To download the specific technical manual for your bike model, please refer to the « Manufacturing » zone in the « Technical Specifications » section of the bike model page.

The low position is meant for a more aggressive enduro type of riding; it slackens the angle and lowers the bottom bracket. The Hi position is for a better position for pedaling; it raises the bottom bracket and reduces the angle. To change the flip chip position, the bolt loosens clockwise, so turning the Allen to the right will remove the bolt, and turning the Allen to the left will tighten the bolt.

Check out our video here for a full explanation.

You can purchase a tubeless kit through your Devinci retailer or online. If you feel comfortable doing it yourself, you can find many how-to videos online, if not, refer to your Devinci retailer.

Devinci ebikes are in fact electrically assisted bicycles, also called EPABs. To access the assistance, the rider must pedal continuously, which makes it an excellent exercise that opens up a world of possibilities to all types of cyclists.

Simply put, an ebike from Devinci means more outings, more fun, more often, longer distances, fewer cars and better quality of life!

The range of an electric power-assisted bicycle varies depending on the conditions of use, in the same way that an electric or a gas-powered car will consume more energy in certain conditions. For example, if you are travelling against the wind or in a hilly region, the range of your bike will be affected. Also, a lightweight cyclist using an electric power-assisted bicycle will have more range than a heavier one.

Under the best conditions, a bike such the eGriffin, equipped with a 418 Wh-battery and a 250-W and 60-Nm motor, will provide up to a 150-km range in Eco mode*.  Enough to explore further and further without worrying about running out of assistance.

* These calculations are from Shimano and are based on a speed of 23 km/h for an 80-kg cyclist riding on flat ground.

If you have lost your key and do not have the key number, you will have to contact your Devinci dealer who can order a new key and tumbler from ABUS and change the lock system. If you have not lost your key and simply would like to make a spare, you can have one made at any shop that cuts keys or order one directly from ABUS with the number written on your key.

The amount of watt-hour indicated on a battery reflects the amount of energy stored in it. So, more Wh = a longer distance travelled on a single charge.

A Watt is the unit measuring the power of your motor. The higher the number, the more effort the motor will deliver consistently.

The maximum power of a bike's motor is 250 W in compliance with current regulations.

The Newton-metre (Nm) is the metric unit better known as torque for road vehicles and other machines. It refers to the moment of force of the motor―the higher the motor’s Nm capacity, the faster the bike will accelerate.